2 Day Stay Alive Guarantee

H D Reef is proud to be one of the few to offer a guarantee and warranty as comforting as this one for our customers. We do not get wild caught corals and immediately flip them to make a buck. If we’re offering a coral for sale it has been in one of our systems for a minimum of 2 weeks to a month. With that said we are confident that our animals are as healthy as possible and fully conditioned for aquarium life. Please read the following carefully as this must be followed exactly for us to honor this warranty. In the unlikely event your coral dies within the first 48 hours of original scheduled delivery time please do the following:

- a time and date stamped (this can be as simple as a hand written note on a piece of paper clearly viewable in the picture with your coral) picture must be emailed to info@hdreefllc.com of the coral placed in your aquarium within 4 hours of original scheduled delivery time.

 

 

- a picture of the dead (not stressed, but dead) coral STILL IN YOUR AQUARIUM must also be emailed to info@hdreefllc.com within 48 hours of original scheduled delivery time.

There are 2 ways to have this warranty honored. Please do one of the following to receive credit:

1. the second picture ( the one with the dead coral in your aquarium) must also show other corals of the same type still alive and thriving. Eg. if the coral we sent you that died is an lps coral it must show other lps coral. Sps must show other sps, etc. If it is our coral that died and it is not due to poor aquarium husbandry we will honor the warranty.

2. Your current alkalinity, salinity, temperature, and ammonia must be sent and time and date stamped (same way as above). If these all fall within a range H D Reef finds acceptable, we’ll honor the warranty.

- corals that show signs of predation from other tank inhabitants will not be honored under this warranty.

as long as all guide lines are followed H D Reef will issue a store credit for the cost of your corals (not including shipping)

H D Reef llc reserves the right to refuse this warranty to anyone for any reason.

 … all that said… we’re hobbyists here too. The last thing we want is you disappointed or discouraged. We will work with you within reason. Our goal is for you to end up with happy corals and for us to end up with happy customers.